Returns & Exchanges
At Umami Insider, we strive to ensure your Japanese culinary experience is exceptional, offering returns on non-perishable items within 30 days of delivery. Due to safety regulations, we cannot accept returns on opened food products or perishable goods unless they arrived damaged or defective.
Initiate Your Request
Contact our customer support team within 30 days of receipt with your order number and details of the items you wish to return.
Prepare the Package
Ensure that the items are unopened, in their original packaging, and securely packed to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing